Enrollment Contact Center Agent Training (RH)

Dealy, Rm E-205 Dealy Hall, Fordham University, Bronx, NY, United States

Cisco Finesse is a next-generation agent and supervisor desktop application designed to provide a collaborative experience. This course will give you the tools needed to navigate through the latest version of your call center application. We look forward to hosting you!

Enrollment Contact Center Supervisory Training (RH)

Dealy, Rm E-205 Dealy Hall, Fordham University, Bronx, NY, United States

Cisco Finesse is a next-generation agent and supervisor desktop application designed to provide a collaborative experience. This course will give you the tools needed to navigate through the latest version of your call center application. We look forward to hosting you!

Enrollment Contact Center Agent Training (RH)

Dealy, Rm E-205 Dealy Hall, Fordham University, Bronx, NY, United States

Cisco Finesse is a next-generation agent and supervisor desktop application designed to provide a collaborative experience. This course will give you the tools needed to navigate through the latest version of your call center application. We look forward to hosting you!

Unlock Your Team’s Potential: For Cloud/Agile Systems

This event is ONLY for Cloud/Agile Systems Management staff who report to Katherine Gomez.  Last October, Fordham IT hosted a new professional development workshop, created by Dr. Joseph Sclafani, for IT staff. Many participants attended with their team so they could learn ways to work better together. Dr. Sclafani is offering this workshop again, but… Continue Reading Unlock Your Team’s Potential: For Cloud/Agile Systems

SIM Webinar

  Growth and Advancement Doesn't Always Mean Moving Up FOR IT ONLY The modern economy is shifting away from traditional steady employment patterns and accompanying worker mindsets, towards increasingly dynamic and often ephemeral lifecycles. Company longevity is in decline and the employer-employee relationship is evolving to meet the needs of the future workplace. In response, successful… Continue Reading SIM Webinar

Strategies for Making Up Weather Absences (LC)

Lowenstein, Rm 309 Fordham University, 113 West 60th St., New York, NY, United States

Don’t worry about falling behind your syllabus when school is closed due to the weather. Learn how to use your phone to create audio files, screencasts, narrated PowerPoints, and videoconferencing software to help your class stay on schedule the next time campus is closed.

Introduction to Excel (LC – Grad Students Only)

Learn the basics of Excel, including Excel's layout and navigation in Macs and PCs, basic formulas, and table creation and analysis. This workshop is part of Fordham IT's new series of instructional technology workshops designed especially for graduate students looking to broaden their knowledge and skill with digital tools for the classroom, research, and professionalization.… Continue Reading Introduction to Excel (LC – Grad Students Only)

New Employee Technology Orientation (webinar)

Welcome to Fordham University! New Employee Technology Orientation (NETO) introduces new staff and faculty to the available technology services at the University. Topics you'll learn about include: Navigating the Portal at My.Fordham Banner Blackboard Information Security Awareness Gmail and G Suite The link to the webinar will be sent via Gmail calendar invite. We look… Continue Reading New Employee Technology Orientation (webinar)

Introduction to Excel (RH – Grad Students Only)

Learn the basics of Excel, including Excel's layout and navigation in Macs and PCs, basic formulas, and table creation and analysis. This workshop is part of Fordham IT's new series of instructional technology workshops designed especially for graduate students looking to broaden their knowledge and skill with digital tools for the classroom, research, and professionalization.… Continue Reading Introduction to Excel (RH – Grad Students Only)

CANCELLED – Cisco Phone Training (RH)

Dealy, Rm E-205 Dealy Hall, Fordham University, Bronx, NY, United States

Your Cisco phone has many powerful features. Are you making the most of them? Learn about them in this workshop! Features to be covered include how to use: the phone’s searchable directory automatic call distribution and routing enterprise faxing integrated video conferencing call forwarding of your extension to your cellphone or computer your computer as… Continue Reading CANCELLED – Cisco Phone Training (RH)

Strategies for Making Up Weather Absences (webinar)

Don’t worry about falling behind your syllabus when school is closed due to the weather. Learn how to use your phone to create audio files, screencasts, narrated PowerPoints, and videoconferencing software to help your class stay on schedule the next time campus is closed.

Strategies for Making Up Weather Absences (RH)

Don’t worry about falling behind your syllabus when school is closed due to the weather. Learn how to use your phone to create audio files, screencasts, narrated PowerPoints, and videoconferencing software to help your class stay on schedule the next time campus is closed.

WebEx Training (RH)

Dealy, Rm E-205 Dealy Hall, Fordham University, Bronx, NY, United States

WebEx, powered by Cisco and delivered to you by Fordham IT, is a collaborative online meeting tool that enables you to have real-time video meetings and share computer content over the web. At this training session, you'll learn how to: Invite others to meet in your always-available Personal Meeting Room quickly and easily, anytime Create… Continue Reading WebEx Training (RH)

Intermediate Excel (LC – Grad Students Only)

Develop your Excel skills by exploring more advanced Excel functions, such as graphics and keyboard shortcuts. This workshop is part of Fordham IT's new series of instructional technology workshops designed especially for graduate students looking to broaden their knowledge and skill with digital tools for the classroom, research, and professionalization. It is organized by Heather… Continue Reading Intermediate Excel (LC – Grad Students Only)

G Suite Best Practices for Faculty and Staff (LC)

Lowenstein, Rm 309 Fordham University, 113 West 60th St., New York, NY, United States

G Suite is a powerful set of apps that helps you email, schedule meetings, store files, collaborate, and more. It's used at Fordham in the classroom, for research, and in the office. Fordham IT Technology Training welcomes you to join us at this in-person opportunity to learn about how to make the most of G… Continue Reading G Suite Best Practices for Faculty and Staff (LC)

Intermediate Excel (RH – Grad Students Only)

Develop your Excel skills by exploring more advanced Excel functions, such as graphics and keyboard shortcuts. This workshop is part of Fordham IT's new series of instructional technology workshops designed especially for graduate students looking to broaden their knowledge and skill with digital tools for the classroom, research, and professionalization. It is organized by Heather… Continue Reading Intermediate Excel (RH – Grad Students Only)

Setting up your PLN (Personal Learning Network) (webinar)

Learn how a robust, online PLN enables you to tap into support and resources on a scale that is not possible in traditional, face-to-face professional development opportunities. Moreover, you can share your online PLN skills with your students, enabling them to take ownership of their own life-long learning process.   In this session, you will:… Continue Reading Setting up your PLN (Personal Learning Network) (webinar)

Web Content Management – Introduction (LC)

Lowenstein, Rm 309 Fordham University, 113 West 60th St., New York, NY, United States

Introduction to Fordham’s web content policies, design and content guidelines, and best practices in web communications including writing for the web. Appropriate for web editors, supervisors, and anyone who will be preparing content for their department websites. **This learning opportunity is for the Fordham community only** For questions, contact Tia Lindner, Assistant Director of Online… Continue Reading Web Content Management – Introduction (LC)

Banner Finance (RH)

Dealy, Rm E-205 Dealy Hall, Fordham University, Bronx, NY, United States

Hosted by Fordham University's Finance Department, this workshop is designed for budget managers that will utilize Banner Finance SSB. During this session, participants will learn how to access and interpret budget information in Banner. At the completion of this course, participants will be able to: 1) Check available balances 2) Identify and research Banner transactions… Continue Reading Banner Finance (RH)