Fordham IT April 2016 Update


April Keyboard


1. New Tech Help Tab in the Portal: ITCC Goes Online April 4!
2. Learn More about Online Tech Support at a Town Hall
3. Faculty Technology Day | May 24 | Lincoln Center
4. Universal Printing
5. Faculty Software Requests for Fall
6. Faculty Technology Workshops through May 3
7. MyFiles Maintenance, Wednesday, April 20, 6:00 a.m. – 9:00 a.m.
8. In case you missed it… Highlights from last month’s email


1. New Tech Help Tab in the Portal: ITCC Goes Online April 4!
Need technical assistance or service? Contact IT Customer Care online using the new Tech Help tab, located to the right of all your tabs in the portal, in can request technical support from IT Customer Care and User Support using your computer or mobile device, anytime of day or night. ITCC can also be reached at 718-817-3999 or We are thrilled to bring you these improvements. Please contact us, if you have comments or questions–or attend one of our upcoming Town Halls.

Quick Reference guide for using the Tech Help tab.

2. Learn More about Online Tech Support at a Town Hall
We have three Town Halls scheduled to answer your questions about IT Customer Care’s new online presence.

Thursday, April 7, 10:00 a.m. – 11:00 a.m. Virtual Town Hall (connection information located in the portal announcements channel on the Home tab, at
Wednesday, April 13, 10:00 a.m. – 11:00 a.m. Rose Hill, Flom Auditorium, Walsh Library
Tuesday, April 19, 2:00 p.m. – 3:00 p.m. Lincoln Center, 12th Fl. Lounge, Lowenstein

Town halls and other events are listed on the Fordham IT calendar, which can also be viewed on our homepage:

3. Faculty Technology Day
Join us on Tuesday, May 24, in the 12th Floor Lounge at Lincoln Center, for the best Faculty Technology Day ever! Our theme is Teaching Strategies in a Digital Age. Faculty-led workshops, demonstrations of new services for fall–including Cisco’s video conferencing system–discussion, plenty of food, a cocktail hour, and some splendid door prizes, make this an event not to be missed. Our keynote speaker is Dr. Jose Antonio Bowen, author of Teaching Naked and the bold new president of Baltimore’s Goucher College. More details coming soon–the dedicated URL will be (page under construction!)

4. Universal Printing
Universal printing is an integral component of Fordham University’s Enterprise Print initiative. We are now deploying Canon multifunction devices that print, scan, copy and fax. This initiative supports the University’s goals to be fiscally and environmentally responsible by reducing printing costs, waste, and power consumption.

Print drivers will be automatically installed on all University Windows computers that do not currently have the driver installed. You do not need to take any action, and if you already use universal printing, you will see no change. If you do not have universal printing, this installation will not impact your current printing process. It will, however, prepare you to use the Canon multifunction device in the future. Once your department is included in the program, you can print to any Canon device on any campus by selecting “FordhamSecurePrint” from your print dialog. Learn more about universal printing on this blog.

5. Faculty Software Requests for Fall
Submit your request for the software you’d like installed in the computer labs or smart classrooms for the fall 2016 semester to IT Customer Care at 718-817-3999 or by using their online request service, via the Tech Help tab (search for “software,” “smart classroom,” or “computer lab”).

Requests may be made for new applications, upgrades, special set ups, reconfigurations and/or additions to existing software. Proof of legal purchase and adequate licenses, or copies of the software, are required. An ITAC representative will contact you to work on the request.

6. Faculty Technology Workshops through May 3

SMARTBoards: More Than Just Projection
April 5, 1:00 p.m. – 2:00 p.m. | Lincoln Center 400
RSVP at EventBrite
April 12, 11:00 a.m. – 12:00 p.m.| Rose Hill Keating B27A
RSVP at EventBrite

Augmented Reality for Effective Teaching and Promoting Our Campus
April 7, 12:00 p.m.-1:00p.m. | Lincoln Center LL 309 | Live Rose Hill video conference: 1 Fordham Plaza 902P
RSVP at EventBrite

Creating and Editing Video Files
April 14, 11:00 a.m. – 12:00 p.m. | Lincoln Center LL 309
RSVP at EventBrite

Transforming Your Personal Learning Network
April 21, 1:00 p.m. – 2:00 p.m. | Lincoln Center LL309
RSVP at EventBrite
April 28, 1:00 p.m. – 2:00 p.m. Rose Hill Keating B27A
RSVP at EventBrite

Blackboard GradeCenter
May 3, 11:00 a.m.-12:00 p.m. | Rose Hill Keating B27A
RSVP at EventBrite
May 3, 1:00 p.m. – 2:00 p.m. | Lincoln Center LL309
RSVP at EventBrite

Blackboard Open Lab
May 3, 11:00 a.m.-12:00 p.m. | Rose Hill Keating B27A
RSVP at EventBrite
May 5, 1:00 p.m. – 2:00 p.m. | Lincoln Center LL309
RSVP at EventBrite

7. My Files Maintenance, Wednesday, April 20, 6:00 a.m. – 9:00 a.m.
MyFiles, Fordham University’s file storage system, will undergo maintenance on Wednesday, April 20, from  6:00 a.m. – 9:00 a.m. This system will not be available during that time.

8. In case you missed it… Highlights from last month’s email
Microsoft Imagine Academy: Fantastic Resource for Students, Faculty, and Staff
Work Begins on New Unified Communications System
Virtual Desktops: Coming Soon to a Device Near You
Need to Create a Survey? Try Qualtrics
Schedule Your Department’s Business Continuity Plan and Team Table Exercises
Reminder: Do Not Update Your PC to Windows 10

Fordham IT posts this update about events, services, products, and maintenance, once a month. We communicate messages about time-sensitive security issues, outages, and emergencies on an as needed basis. In addition, we occasionally send out additional emails to announce major changes in services and resources, as well as special events.


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Fordham IT’s committed staff of talented men and women deliver high quality technology support and resources for teaching, learning, research, and campus life. We also support the technology that enables university staff to do their jobs effectively.

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