Bb Mailbag: Course Quota and Out of Storage Error Message


Blackboard MailbagWelcome to the Blackboard Mailbag, where we feature a commonly asked question that has been hitting our mailbox recently: Check out our Bb Mailbag archive of previous Blackboard questions and answers or visit for additional resources.  

Note:  Features may change with future updates.  

Q: Why am I receiving a message that my course is out of space when I try to upload course material or ‘Course Copy’?

A: Blackboard courses are limited to 2GB of storage in order to reduce unnecessary fees. However, some video files or PowerPoints can individually take up large amounts of your course storage quota, so we recommend uploading videos to Panopto (Fordham’s unlimited storage media hosting tool) and embedding them into your Blackboard course. You can find information about using Panopto on our help site:

Delete Outdated Files

If you try to delete something from a content area, the file may still exist in your course’s directory, which will continue to count towards your quota. Every file an instructor uploads to a course (.pdf, .docx, video and audio files, etc.) must be deleted from the content collection area, in order to be fully deleted and reduce your course quota.

To get back under quota, so you can upload new content to your Blackboard classes, click on “Tools” and then click on “Content Collection.”

Base navigation then click on Tools and then Content Collection

Note: It can take many minutes for your courses to load, and the more courses you have the longer it will take for the Content Collection to load.

You can sort your files/folders by size, and then browse and delete appropriately.

If you have any questions, please email us at

For additional FAQs and resources about Blackboard, visit, attend one of our workshops, or reach out to us ( with your availability and we will accommodate small groups and one-on-one sessions.

Have feedback or suggestions on features?  Blackboard’s parent company Anthology hosts The Idea Exchange.  This is a place specifically for Blackboard to track and manage enhancement requests. It allows for things like upvoting ideas and sharing development plans and statuses. You will need to create an account to access the Idea Exchange.


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